FANgineer FAQs:

 

What is Tennessee Athletics Hospitality?
  • Tennessee Athletics Hospitality (TAH) is part of the Colonnade Group, a sports production/event management company based in Birmingham, Alabama. Our office is contracted by Tennessee Athletics to manage the premium seating and hospitality areas on campus. 
 
Where are you located?
  • Our office is located inside Thompson-Boling Arena, Room 209.
 
How does the process work?
  • You will need to submit an application, that can be found below. We will then hold interviews for selected applicants. We need approximately 50 FANgineers for our football game day operations. As football season ends, we will select our top FANgineers to work the basketball, and baseball seasons with us.
 
When would I work?
  • Our FANgineers are required to work all of the 7 home football games that we have this upcoming season. While there are opportunities for additional hours, FANgineers are only required to work on those particular game days. Please review the following dates, as they are mandatory work days. *Failure to show up to a game will result in the termination of your position.
    • September 5, 2020 vs Charlotte
    • September 19, 2020 vs Furman
    • September 26, 2020 vs Florida
    • October 3, 2020 vs Missouri
    • October 24, 2020 vs Alabama
    • November 7, 2020 vs Kentucky
    • November 21, 2020 vs Troy
 
How many hours would I work on game day?
  • This varies from game to game, but you can generally plan to work 8 hours each game. FANgineers are required to arrive at the stadium roughly 3 to 3 ½ hours prior to kickoff and will be dismissed roughly 45 minutes after the game ends. 
 
How much would I be paid?
  • The pay rate is $8.00 per hour.
 
Would I get to watch the game?
  • No. Please understand that this position is not an opportunity to watch the game. FANgineer responsibilities require a high level of service and attentiveness. A dedicated and focused staff is essential to the success of the suites, club levels and hospitality areas. Furthermore, the guests notice and appreciate the hard work of the FANgineers and rewarding relationships can be built not just with peers, but also with the guests.
 
Do I get a break during the game?
  • Of course! Everyone receives a paid 30 minute break, which includes a meal.
 
So, what are the job positions/duties?
  • As with any team, there are several different positions to be filled and they are all critical for a successful game day. All positions have a few different responsibilities and you will have the opportunity to engage in them all throughout each game day. 
FANgineer responsibilities require a high level of service and attentiveness. A few of the position responsibilities include, but are not limited to:
  • Welcome and greet guests while simultaneously working very closely with game-day security to protect the exclusivity of the premium areas by validating tickets, ensuring guests have their proper wristband, and are being directed to their designated seat location.
  • Prep and prepare assigned areas prior to guest arrival to ensure the premium areas are tidy and welcoming.
  • Be a liaison between the guests & the management team by quickly acting upon and fulfilling requests or complaints from guests, answering questions, and reporting feedback.
  • Maintain the appearance of each premium space by tidying up messes, replenishing ice, and following a duty checklist.
  • Identify opportunities to make lasting memories for our guests and anticipate their needs.
  • Be familiar with the layout of the premium spaces as you may be on the elevator taking guests to their designated floors.
  • Be knowledgeable of policies & procedures for each assigned area.
  • Be aware of all positions and responsibilities in order to support and assist one another in team work.
  • Provide the highest standard of hospitality while serving the guests with attentiveness, eagerness, patience and professionalism.
 
Do I get to pick which position I’d like to fill?
  • Our hiring director decides the placement of each team member to ensure everyone is placed in a position that highlights his/her strengths. 

 

I’m interested! What do I do now?
  • Great! Please click the job application button below and fill out the application on the page. Our hiring director will review your application and be in touch with you.

 

If you have any questions regarding our FANgineer program, please contact Courtney Kelley at [email protected]

 

 
 
 

Watch this video to catch a glimpse of our spaces/operations on game-day!