FAQs

Q: When can I stock my skybox?
A: Skybox stocking is typically the day before each home game between the hours of 10:00am - 2:00pm, with the exception of the last week of the week of Thanksgiving. Skybox stocking for the Vanderbilt game is scheduled for Wednesday, November 24th to accommodate the holiday. A full skybox stocking schedule can be found in each of the weekly newsletters. Stocking outside of the scheduled dates and times is not permitted. 

Q: When will my Skybox be available on game day?
A: The West Tower skyboxes will be available 2.5 hours prior to kick-off; East Tower skyboxes will be available 2 hour prior to kick-off. You can only access your skybox through Gates 15 or 19 (West Tower) and Gate 26 (East Tower). All skyboxes will close one hour after the conclusion of the game. 

Q: Why do I have to wear a wristband throughout the game?
A: A wristband system coupled with secured entry points is the best way to protect the exclusivity of premium levels. Your wristband provides a clear identifier of access. Anyone without a valid wristband will not be granted access to the premium areas and asked to leave. On game days, please do not remove your wristband; a replacement will not be provided.

Q: Where will my wristband allow me to go?
A: A skybox wristband will provide access to your ticketed skybox, the catered stations in your skybox level common areas, and the ground level lobby. Skybox guests are not permitted to to access other premium areas without a valid ticket. Your wristband does not allow you to exit and re-enter the stadium. 

Q: Are children allowed in the Skyboxes?
A: Yes, children are a part of the Tennessee family experience and are welcomed in the skyboxes and common areas.  Please note that children must be supervised at all times. All guests must have a valid ticket for entry, regardless of age.

Q: What if I forgot my cabinet code on game day?
A: Not a problem!  Simply inform your Skybox Attendant and we will unlock/lock your cabinet for you. The cabinet code will not be given to anyone other than the skybox administrator and other authorized guests.

Q: Can I place a special order that is not on the pre-order menu for a special occasion?
A: Certainly!  If you are looking for something not on the menu just give us a call prior to the order deadline (5 days from the intended game) and we will do our best to make it happen.

Q: When does food service end?
A: Food service will be available until the end of the 3rd quarter.

Q: Can I smoke in my Skybox?
A: The University of Tennessee is a smoke-free campus; therefore smoking is prohibited in all areas (including e-cigarettes and vape pens).

Q: Can I personalize my Skybox?
A: We would love for you to make your skybox feel like an extension of your home; however, if you would like to hang any items on the wall, decals, wall clings, etc. please contact the Tennessee Athletic Hospitality office so we can make the proper arrangements with our facilities staff.

Q: Is the skybox common area available for rent for a private function?
A: At this time, all athletic rental spaces are on hold. Once open, the skybox common area and East Club are available to rent for private events.  Contact the Tennessee Athletic Hospitality office [email protected] for more information.

Rules & Regulations

• Each skybox holder and all members of his/her party are responsible for complying with the terms of the lease and policies.

• All skybox holders and guests are requested to respect the rights of others and ensure that all activities conducted in the skybox area are done so in a thoughtful and courteous manner.

• A Neyland Stadium skybox game ticket is required for all individuals, including children of any age.

• Children must be accompanied by an adult at all times.

• Food and beverages not provided by the University of Tennessee must be kept inside your skybox and are not permitted in the hallways and common areas. Please be sure to inform your guests of this regulation. Violations may result in immediate loss of skybox privileges.

• All alcoholic beverages must be placed in the cups provided and remain inside the skybox at all times.

• Beverages of any kind are not permitted on elevators or in stairwells, and cannot leave the skybox floor.

• The University of Tennessee is a smoke-free campus; therefore smoking is prohibited in all areas (including e-cigarettes and vape pens).

• Skyboxes may not be used for any unlawful purpose.

• To avoid injury, please do not throw any objects outside the windows.

• Please refrain from sitting or standing on windowsills. The skybox holder will be held liable for any damages resulting from non-compliance with this regulation.

• Skybox holders agree to maintain the skybox in good condition and to reimburse the University of Tennessee Athletic Department for any damage done to the skybox other than typical wear & tear.

• The above Rules & Regulations are subject to alterations based on requirements and policies established by The University of Tennessee, the SEC, and the NCAA.